Consultant Service Management

Great teamwork starts with the right tools, and with people who know how to make them work. At Communardo Netherlands, our certified Atlassian experts in Utrecht help Dutch organisations get the most out of Jira, Confluence and the wider Atlassian platform. We advise, implement, move teams to the cloud, support, host and train, and more and more we help teams put AI to work with Atlassian Rovo and smart, AI-powered workflows.

For about 20 years, Atlassian has been our passion. We are proud to be the Atlassian Platinum Solution Partner and Atlassian Training Partner of the Netherlands. Whatever the challenge, our promise stays the same: we keep going until it works.

As a Service Management Consultant, you’ll work with a range of clients, using your Service Management experience to help them get the most out of their Jira environment. You can expect a wide variety of clients and challenges, including:

• Gathering requirements, understanding what the client really needs, and proactively thinking along about the best Service Management solutions
• Mapping out business objectives so you can align improvement processes with them
• Making sure business processes and Jira Software or Jira Service Management fit together seamlessly
• Setting up new Jira environments or implementing changes to existing ones
• Delivering hands-on, interactive user training so clients can get everything out of their Jira products

To give our clients the best possible solutions, you naturally bring excellent knowledge of Service Management (ITSM) processes and tools as a Service Management Consultant. This experience doesn’t have to be with Atlassian products. You also bring:

• A Bachelor’s-level mindset and working style, and the ambition to get certified in the Atlassian suite
• Strong listening and consulting skills that help you quickly put yourself in the client’s shoes
• Solid knowledge of ITIL processes
• An open and assertive attitude: you share your knowledge, and you ask for help when you need it
• Strong written and spoken Dutch and English

• Flexibility that fits your life – High flexibility in managing your working hours and work location, including hybrid and remote options.

• Growth that moves you forward – Practical opportunities for continuous professional growth, training, and certifications.

• Fair, performance-based pay – An attractive and fair compensation package that recognizes your contribution and performance.

• Modern hardware & software – Up-to-date IT equipment and modern software tools to support your daily work.

• Engaging client projects – Opportunities to collaborate with well-known clients on meaningful, challenging projects.